Shipping policy

Last updated: 14 October 2026

We want your Lumière & Co jewellery to reach you safely and on time. The information below separates processing time from delivery time.

Processing time

Most pieces are handmade or personalised to order. Please allow 3–5 business days after your order is placed for your jewellery to be crafted, checked and prepared. Once processing is complete, your order is dispatched. Delivery estimates begin from the dispatch date, not the order date. During peak periods or for unusually complex personalisation, processing may take longer; we will contact you if a material delay is expected.

Shipping rates

United Kingdom — Standard UK Delivery – Royal Mail Tracked 48: £2.95; free on orders of £50 or more.
United Kingdom — Priority UK Delivery – Royal Mail Tracked 24: £3.95.
United Kingdom — Royal Mail Special Delivery – Next Working Day After Dispatch: £9.90.
United States: £6.95 tracked delivery; free tracked delivery on orders of £50 or more.
European Union: £14.99 tracked delivery on orders under £100; free tracked delivery on orders of £100 or more.
Other supported international destinations: £23.99 tracked delivery.

The final shipping charge and any available free-delivery threshold are shown at checkout before payment. If checkout displays a different amount for your destination or basket, the checkout amount applies.

Estimated delivery after dispatch

United Kingdom — Royal Mail Tracked 48: usually 2–4 business days after dispatch.

United Kingdom — Royal Mail Tracked 24: usually 1–2 business days after dispatch.

United Kingdom — Royal Mail Special Delivery: next working day after dispatch.

United States: tracked delivery usually takes 4–6 business days after dispatch. Customs processing or carrier delays may extend this estimate.

European Union: tracked delivery usually takes 5–7 business days after dispatch.

Other international destinations: tracked delivery usually takes 5–14 business days after dispatch, depending on destination, carrier and customs processing. These are estimates rather than guaranteed delivery dates.

Customs and import charges

Orders delivered outside the United Kingdom may be subject to import duties, taxes or customs-handling charges imposed by the destination country. Unless checkout states otherwise, these charges are not included in the item price or shipping charge and are the customer’s responsibility.

Tracking

When your order is dispatched, we will send a shipping confirmation email with the available tracking details. Please allow a short time for the carrier’s tracking page to update.

Address accuracy

Please check the delivery address before placing your order. Contact us immediately if it needs to be corrected. We cannot guarantee an address change after production or dispatch has begun.

Delayed, lost or damaged parcels

If tracking has not updated or your parcel has not arrived within the expected timeframe, email hello@lumiereandco.net with your order number. We will investigate with the carrier. If a parcel arrives visibly damaged, keep the packaging and send us clear photographs as soon as possible.