Shipping policy

Last updated: 5 September 2026

We want your Lumière & Co jewellery to reach you safely and on time. Here's how our shipping works.

Processing Time
Most of our pieces are handmade and personalised to order. Please allow 3-5 business days for your order to be crafted and prepared for dispatch before it ships. During busy periods (holidays, sale events), processing may take slightly longer — we'll always let you know if there's a delay.

UK Shipping
Orders within the UK are shipped via Royal Mail Tracked service. Delivery typically takes 1-3 business days after dispatch.

International Shipping
We ship worldwide, including the United States, Europe, and beyond. International orders are sent via tracked international courier and typically arrive within 5-14 business days after dispatch, depending on destination and customs processing.

Customs & Import Duties
For orders shipped outside the UK, your parcel may be subject to import duties, taxes, or customs fees charged by your country. These charges are the responsibility of the customer and are not included in our shipping cost or item price.

Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your delivery every step of the way.

Lost or Delayed Packages
If your order hasn't arrived within the expected timeframe, please contact us at hello@lumiereandco.net with your order number and we'll help track it down.

Contact Us
Questions about shipping? Email us at hello@lumiereandco.net.